1. How long does shipping take?
Shipping usually takes 7–12 business days within the United States and 10–20 business days internationally.
2. How can I track my order?
Once your order ships, you will receive an email with a tracking number and tracking link.
3. Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of placing them. After that, processing may already begin.
4. What if I entered the wrong address?
Please contact us immediately. If your order has not been shipped, we will update the address. Otherwise, we cannot guarantee changes.
5. Do you offer free shipping?
We occasionally offer free shipping promotions. Please check our website for current offers.
6. What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods.
7. What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order with photos of the issue. We will resolve it quickly with a replacement or refund.
8. How do I return an item?
To start a return, email us with your order number and reason for return. We will provide instructions.
9. When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect your return.
10. Do I need to pay customs fees?
For international orders, customs duties or taxes may apply and are the responsibility of the customer.
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